Meet The Original Duck Umbrella, sustainably handmade and built to last.
100% created from recycled plastic bottles.
Who doesn’t love the smell of freshly cut grass? This fresh colour, as part of our Spring collection, symbolises renewal & abundance of life.
You’ve placed an order, you're waiting for your gorgeous products to arrive whilst cooking, working or relaxing - now what?
Once an order is placed, Original Duckhead will collect your products and ship them straight to your door! You can find shipping methods Original Duckhead currently has in place. The final shipping method will depend on your address. Rest assured, most of our merchants make it accessible to all!
UK
We offer free shipping for all UK orders. Your order will ship by Royal Mail, 2nd class service. 5-7 business days transit time. We are also offering express delivery for our UK customers for £6.99.
International
We offer international shipping with Royal Mail. 7-10 business days transit time. International shipping fee will depend on your location. Local Duties and Taxes may be applicable on arrival in your destination country. Unfortunately, we are unable to ship to Russia.
EU
All shipments to EU Countries are Delivery Duty Unpaid. Your order will be shipped on a DAP (Delivered at Place) service, and you may be required to pay duties, taxes and service charge on your purchase when it arrives at your local border. You will be contacted in advance of your goods being delivered.
Refund policy
We have a 45-day return policy, which means you have 45 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@originalduckhead.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@originalduckhead.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original paymenst method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
This product is shipped from the United Kingdom by Original Duckhead.
Verified buyer
A wonderful experience and will definitely use again.
Verified buyer
Efficient delivery, I was kept informed and the product was just as described, very well made and is being played with all the time, a hit with my grand daughters.
Verified buyer
Thanks for getting replacement to me in time for Christmas.
Verified buyer
Good solid toy I'm sure our granddaughter will have loads of fun playing with it.
Verified buyer
The product was lovely and the customer service excellent - I needed to contact the company about my order and they couldn’t have been more helpful! Sorted very quickly.
Verified buyer
Beautiful wool as expected.
Verified buyer
Awesome experience. A great variety of products where I don't have to worry about their origins and how safe they are !! I love it. Will purchase with my eyes closed.
Verified buyer
Was very pleased with the item I bought, was delivered in the time I was given, good package, will shop again at The Good Boutique.
Verified buyer
Second time shopping with this company and very happy with both experiences! Stand by the other positive reviews. Will keep shopping here and definitely recommend!
Verified buyer
Excellent company Very happy with purchase, highly recommend
Verified buyer
I am very pleased with the quality of the item, and the prompt, friendly and efficient service.
Verified buyer
Love the product. May seem expensive but the product will last much longer than similar plastic products!
Verified buyer
Great service highly recommend. Friendly helpful staff. Will definitely buy from in future.
Verified buyer
Excellent experience, well priced good quality and well packaged, arrived promptly, would recommend and will be using again definitely.
Verified buyer
Arrived safely and quickly. Very good quality and washes up good too. Will order again when required.
Verified buyer
Delivered as expected. Great value for money.
